When you insert a new client/contract in Cocon you add information on how the customer wants to be informed about planned outages.
This function retrieves customer information from customer data and the contract once.

Select the right calendar to plan an outage.

Set the outagedate on today.

Use the checkbox to show all outages.

Show selection in geography.

Change message text.

Show all connections for current selection.

refresh the psa / sa indication.

To add fibers to an outage you need to select the right outage first.

 
You may perform these actions here:

To remover fibers from an outage you need to select the right outage first.
After this you can select the fibers you wish to remove and press the'"remove fibers"button.

Accept and process the changes.

Cancel the changes and close the screen.

To enter a new outage, you must first pressed on the button "New outage". Select one or more dates in the calendar. In the field "description" enter a description at the break. The beginning and end time of the outage must be entered at "Start" and "End" outage. Press the "Ok" button to save the new outage.

Select the outage and press the button "remove outage" to delete the outage.

This button allows you to make changes to the outage.

Generates a phone list in an excel sheet with the related clients of the selected outage.

Views a new screen with the attached connections which are involved in the selected outage. See chapter 'contracts'

Cocon will generate the ticket number (PA number) automatically after you insert a new outage.

Show the calendars per day. You can select the timestamp for the outage.

Show the calendar in a week overview. You may choose to show a full week or work week only, by selecting the bullet or

Show the calendar in a month overview.

In this calender you can also add extra agenda items. These items will get the tag ' general ' with the color red. A new item can be added several ways.

1) Select a certain period and add a description. When you select something else the new item will be saved directly.

2) Select a certain period in the calendar. Press the button 'new item'. To add a description you first need to select the right item. In the field 'description appointment' you can add a description. After these steps press the button 'change item'. Your item is added and saved.

To change an existing item you need to select the item first. Change the description and select the button 'change item'. Your changes will be saved.

To delete an item from the calendar select the item you want to delete. Press the 'delete item' button or press the 'delete' button on your keyboard.

The calendar will be closed after selecting the 'close calendar AGENDA' button.

Refresh the calendar.

Light blue agenda item: Outage needs to be activated.

Dark blue agenda item: Activated outage.

Purple agenda item: Canceled outage.

View the history of the selected outage.

Send an e-mail to all clients involved in the outage.

Generate an Excel-sheet with the locations which need to be measured after the planned outage.

Generate an Excel-sheet with client information which need to be called before the planned outage starts.

Generate an Excel-sheet with client information which need to be called after the planned outage has taken place.

Cancel message

After an outage is activated the selected contracts can be removed with tis button.

Cancel outage

After an outage is activated you can deactivate the outage with this button. Involved clients will get an e-mail.

Activate de outage. Cocon will send an e-mail to the clients involved within one hour.

Close the screen.

© Speer IT B.V. 1999-2018